ACCOUNTS

 

Q: Do I have to set up an account to complete a purchase?

A: Yes. During checkout, you will be prompted to either enter your login information or create a new account. However, an account is not necessary to browse the site.

 

Q: How do I change my shipping or billing address?

A: Under the ‘My Account’ link at the top of your screen, you can add or change addresses in your Address Book.

 

Q: How do I Change or Update my Saved Payment information?

A: Under the ‘My Account’ link at the top of your screen, you can manage your Saved Payment information. You can choose to securely store your Payment information for future purchases. Only one credit or debit card can be stored at a time.

 

Q: How do I change my password?

A: Under the ‘My Account’ link at the top of your screen, you can change your password under the ‘Profile’ tab.

 

Q: Help! I forgot my password!

A: In the Login screen, click ‘Forgot Username or Password’. After entering your email address, an email will be sent to you. Follow the instructions to reset your password.

 

Q: Is my password case sensitive?

A: Yes.

 

Q: What is My Wishlist?

A: Do you have your eye on a bag of beans, but you’re not certain that you want to buy them yet? Add them to your Wishlist! Are there several different roasts you want to try? Your Wishlist is designed with “priorities” so you know which coffee has got to be your next purchase! Are you difficult to shop for and someone wants to buy you the perfect gift? Email them a copy of your Wishlist! You can add to, clear, update, and email your Wishlist from the 'Wishlist' tab under 'My Account'.

 

 

ORDERS

 

Q: Can I modify or cancel my order?

A: Our orders are processed daily at 3pm, and we pride ourselves on the speed of processing and delivery. We may be able to cancel or change an order, but cannot guarantee it. Please contact us at Help@clickroastdeliver.com for any questions or concerns. We want to make you happy!

 

Q: Will I be charged sales tax?

A: No, coffee is a grocery item, so no sales tax will be charged.

 

Q: Can I send coffee to someone as a gift?

A: Absolutely! During Checkout you will be asked for the Shipping Address. Select 'This is a Gift'- then fill out the Shipping Address, and a Gift Message if you like. You can also send Gift Cards, Java Journeys, or a subscription to a specific coffee using Deja Brew.

 

Q: Can I send a message with a Gift order?

A: Yes. When entering a Shipping Address for your gift, you can also enter a Gift Message. This will appear on the packing slip that goes with the order.

 

Q: Do you accept Paypal?

A: Currently we only accept Credit or Debit cards: VISA, Mastercard, Discover, and American Express.

 

Q: I am unsatisfied with this coffee. Can I return it and get my money back?

A: Unfortunately, because Coffee is a food product, we do not accept returns. However, we will work with you to resolve any problems or issues. We want you to be a satisfied, lifelong customer. Please contact us at Help@clickroastdeliver.com.

 

 

SUBSCRIPTIONS

 

Q: What is Deja Brew?

A: Selecting 'Deja Brew' at the end of checkout turns your order into a subscription. You choose the frequency of your subscription: once a week, once every two weeks, once every three weeks, etc. Not only will you receive your subscription purchases at a discounted rate, but you will never have to worry about running out of fresh coffee! Set it, and forget it!

 

Q: What is a Java Journey?

A: A Java Journey is a twist on the conventional coffee subscription. Select the category that fits your tastes the best, and leave the rest up to us. We will send you a different roast of coffee within the selected category for each shipment. Read more about the different categories here.

 

Q: Can I pick my own coffees for a Java Journey?

A: The coffee masterminds at ClickRoastDeliver are your guides on a Java Journey. We will ship you delicious coffees that fit the profile of the Java Journey you purchase. If you have a favorite coffee and want to receive it on a regular basis, use the Deja Brew feature, selectable at the end of checkout.

 

Q: How do I modify or cancel my subscription?

A: Java Journeys, Deja Brew Coffee Subscriptions, and all Gift Subscriptions can be cancelled on the 'Subscriptions' tab under 'My Account'. If you want to change or modify a subscription, simply cancel your existing subscription and repurchase with your new selections.

 

Q: Can I put my subscription on hold? I’m not drinking as much coffee as I thought.

A: If you need to put a subscription on hold, simply cancel it under the 'Subscriptions' tab under 'My Account'. If you would like to continue receiving a coffee subscription, order a new one with a frequency that will better suit your needs.

 

Q: Does discount code CRD20 for 20% off work on Subscriptions or Java Journeys?

A: No. CRD20 can only be used on a one-time order. Subscriptions and Java Journeys are set up as recurring payments for the duration of the order, so CRD20 does not apply. But don't worry! Every customer can use CRD20 once, even if its not really your first order.

 

SHIPPING

 

Q: Will you ship to my PO Box?

A: Yes. Our Roasters ship via USPS, and they will deliver to PO Boxes.

 

Q: Do you ship internationally?

A: Not at this time. We are working on UPS international shipping options for the very near future.

 

Q: How long will it take to get my coffee?

A: Depending on the distance from the Roaster to your location, generally shipping will take 1-5 days. Our orders process daily, Monday-Friday. Roasters may be able to ship the same day, but they guarantee shipment in 3 business days. If you place an order between Friday and Sunday, please allow a few extra days for handling time, as our roasters do not work weekends. Use the Deja Brew feature to make sure you never run out of coffee! 

 

Q: How do I know when my order has shipped? Can I track my order?

A: An email from Orders@clickroastdeliver.com will be sent to your inbox when your order ships, and includes a Tracking Number.

 

 

 THE COFFEE

 

Q: How fresh is the coffee?

A: Very Fresh! Once your order is completed, it is sent directly to the roaster. They fulfill the order and ship it to you. Your coffee is usually roasted within 24 hours of the roaster receiving your order. A 'Roasted-On' date will appear on the bag.

 

Q: What is a 'Third-Wave Coffee' Roaster?

A: Third-Wave Coffee refers to a current movement to produce high-quality coffee, and to consider coffee as an artisanal product, rather than a commodity. Third-Wave Roaster’s embrace this movement, improving all stages of production, and building stronger relationships between coffee growers, traders, and roasters to higher quality and fresh roasting. It is broadly considered to be part of the 'specialty coffee' movement.

 

Q: What is the best way to store my coffee?

A: Coffee is best stored in a cool, dark place, such as a cabinet or pantry. Do NOT put your coffee in the refrigerator or freezer! This breaks down the oils in the coffee, and dries out the beans. Airtight containers, or even Zip-loc bags work well, as long as they are kept cool.

 

Q: How long will my coffee stay fresh?

A: Coffee is best consumed from 3 days to 3 weeks after roast. Most roasters use valve-type bags, so your coffee de-gasses (a good thing) while enroute to you. ClickRoastDeliver’s Roasters ship within 48 hours of roast, and shipping takes 1-3 days. Major market roasters will put expiration dates 12-18 months after roast on their product. (In that time, you can practically grow your own coffee!)

 

 

COFFEE CHARACTERISTICS

 

ROAST:

 

Disclaimer: Roasts are subjective. Each roaster may consider the below characteristics differently. We hope these explanations help you find coffees you love. Don’t overthink it, drink it!

 

Simply put, lighter roasts are brighter and more acidic than darker roasts. Darker roasts have a fuller flavor and body. There are many levels of roast, and depending on who is roasting, sometimes there are different terms. We have attempted to simplify this with 4 levels of roast:

 

Light:

Also known as Cinnamon Roast, Half City, or New England, this bean is a light brown shade with no visible oils. Generally these coffees are “bright”, with acidic notes, and a lighter body, presenting no obvious roast flavor.

 

Medium:

Also known as Breakfast, City, or American, this bean is a medium brown shade with no visible oils. Generally these coffees are sweeter and smoother than Light Roasts, exhibit more body, and are more balanced in acidity and aroma.

 

Medium/Dark:

Also known as Full City, Viennese, and Continental, this roast is a medium/dark brown bean with some visible oils. These coffees are characterized by their sweetness and body, and exhibit notes of caramel and chocolate. A popular espresso roast, flavors and aromas of the roast are evident.

 

Dark:

Also known as French or Espresso (though many Espressos are not Dark Roasts), this roast is a dark brown oily bean. Characterized by dominant roast flavor, these coffees are spicy, with dark chocolate notes.

 

REGION

Disclaimer: Roasters will often change the coffees in their blends throughout the year because of harvests and availability. On CRD, we categorize the world’s coffee into 5 main regions.

 

Each region has different characteristics. If you have a favorite coffee, you might want to try searching for other coffees from that region.

 

Hawaii:

All islands that make up the state of Hawaii.

 

Central America:

Mexico, Costa Rica, Guatemala, Honduras, El Salvador, and Nicaragua. Generally described as having clean and bright notes with good acidity, these coffees are well-balanced and have a mild to medium body.

 

South America:

Colombia, Brazil, Ecuador, Bolivia, and Peru. Colombian coffees are probably the most widely known and marketed from this region, yet Brazil is the world’s largest coffee producer. Brazilian coffees vary from the mild and fruity, to spicy and rich in flavor. South American coffees are similar to Central America, presenting a clean and light cup.

 

Africa:

Ethiopia, Kenya, Tanzania, Uganda, Rwanda, and Burundi. Coffee drinking originated in Ethiopia and Yemen, and some of the world’s best coffees still come from these areas. Africa’s different coffee producing areas each create a unique cup of coffee, generally described as sweet, floral, and fruity.

 

Indonesia:

Java, Papua New Guinea, Sumatra, Sulawesi, and Timor. Coffees from these areas are generally described as big and bold. If you enjoy clean and full-bodied coffees, look for a roast from this region.

 

BEST FOR…

Our roasters are experts on their coffees. We’ve listed how to best drink each coffee, and types are searchable as well. There are more than 4 ways to make/brew coffee, but we’ve tried to simplify them into 4 Categories.

 

Espresso- Uses pressurized extraction. Espresso machines, Moka pots, or Bialettis all extract this way. You can enjoy this method straight up, with hot water (Americano) or with milk (Latte, Cappuccino, etc.)

 

Drip- Uses gravity and a paper filter for extraction. Standard home or office brewers, Keurig and other single cup machines, all use this method. Brews black coffee that you can drink straight or add milk or creamers.

 

Pour Over- Similar extraction to Drip, but done manually. Chemex, Hario, and Melitta brewers are popular among single cup aficionados. Because of the growing popularity of this type of extraction, we’ve included this as a searchable method.

 

French Press- Steeps the coffee, and then is pressed through a mesh filter. Also known as a press pot, coffee press, coffee plunger, or cafetiere. The result is a coffee that has an oily, viscous mouthfeel.

 

Disclaimer: What does it taste like?

This is the most subjective and relative way to describe coffee. We have passed on what our roasters tell us, and made these terms searchable. However, if you can’t taste the Lychee or Toasted Marshmallow notes in your coffee, it doesn’t mean there is anything wrong with your coffee, or even you! Use these notes as a way to compare or classify coffees. Find one you like, and subscribe!

 

 

SECURITY

 

Q: Are purchases made on this site secure?

A: Yes. We are SSL Certified, and also undergo quarterly testing for PCI compliance through ComplyGuard Networks. Click here to see our certificate: https://cgnsecurity.com/ss/ccert.php?d1=1181159385&d2=2058027853